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I think youlre jumping to conclusions that aren't entirely founded. But even accepting that the driver was a horrible driver (even though he's been through advanced training) or just paniced under pressure and got everybody killed. So what?
if that exposed a design flaw is Toyota supposed to just say "he wouldn't be dead if he'd driven better"?
From posting on a car board apparently this car has an unusual button shifting system. And it was a loaner so it is entirely possible that the the driver was having confusion issues.
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