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Finally got through. 10 mins on hold to get to an operator. Then I'm on with her after she takes my info for almost 10 minutes with "just a minute mam" and typing noises in the background. Then she puts me on hold for another 5 minutes. Finally comes back on. They cancell the previous tickets (minus the $4.50 ticket cancellation free of course, because you need to pay because they moved it) and I got new ones for Jan 16th the 8 PM show. I have no idea if these seats are suckage or not - off to look for a map of the venue.
Really craptacular way to handle this and lovely of them to allow you to pay for it as well.
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My life is so exciting I can hardly stand it.
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