Wow, I'm so out of the loop.  I've just now learned that there's a new Resort president, George Kalogridis.
So what's the word on the street from our resident CM's?  Seem like the right guy? 
This article makes him out to be a saint (his connection to pin trading aside).  Promoted from within, having started as a busboy at WDW.  Too the time as a VP in Florida to call people who filed complaints on attraction condition.  Has spent a day as a sweeper after getting the new position.  Walks the park asking leads about issues that affect their department.  I mean, he's at least going through the motions of caring.  Might it translate into actual results in the form a better attention to the parks and guests?