Quote:
Originally Posted by Frikitiki
While it probably could have been handled better at a customer service level, there are possible repercussions.
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It could have been handled on a more
humane level.
Quote:
Rebecca Helm called their father, and he began driving back to the airport. She asked an AirTran employee to make arrangements with her father to look after the pet until he could get there, but the employee refused.
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"We don't have the personnel or the facilities to care for people's pets," White said.
Rebecca asked if throwing the pet away would allow for them to get back on the flight, White said. The gate agent did not tell the sisters what to do but said they could not get on the plane with the turtle, White said.
"At no time did any AirTran Airways crew member order or suggest that they put the turtle in the trash," he said.
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Ugh, what automaton bull****. Just put the cage behind your desk until the father gets back to the airport. It's small, contained, quiet, and you don't have to do ANYTHING for it. To say you didn't tell her to throw it away is semantics crap - she had a whole flight waiting on her, wtf was she going to do??
I understand toeing the line but this is just a stupid case.