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Alex · 11-01-2010, 02:17 PM

As a banking customer, how strongly would you react if, rather than charging a flat fee for Online Bill Pay, you were instead charged the cost of the stamp IF (and only IF) the payment had to go out in the mail (most Online Bill Payments are fulfilled electronically but a not-insignificant percentage of the time your bank has to print and mail a paper check).

11-01-2010, 02:17 PM	#1
Alex . Join Date: Feb 2005 Posts: 13,354	Another Work Question using YOU as a customer panel As a banking customer, how strongly would you react if, rather than charging a flat fee for Online Bill Pay, you were instead charged the cost of the stamp IF (and only IF) the payment had to go out in the mail (most Online Bill Payments are fulfilled electronically but a not-insignificant percentage of the time your bank has to print and mail a paper check).
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