I absolutely LOVE it when I don't get enough information to do my job.
Depending on how you count, there are at
least 7 different drivers I'm responsible for testing. And for each of those 7, there are several versions in use by customers, depending on when they installed (people in our industry tend not to update drivers until they have a problem or are told to, so if they installed a year ago, they're probably using year old drivers).
So when I get a request to investigate a problem a customer is having, you'd THINK someone would mention which driver they're using. It almost never happens. I can ALMOST understand when the customer doesn't report the driver version initially. They don't necessarily know that we have that many drivers, or that they are so radically different from each other. But I boy do I love it when the people
in our company who get the initial problem report from the customer forwards it on to me without bothering to get that most basic of info. I literally can do nothing without it because if I start looking at the problem using a different driver, anything I do is completely invalid.
And then they have the nerve to say, "Contact me if you need any more info."
