LOL...I get them too, but I get to read their signed mortgages back to them...LOL..."I had a fixed rate!!...they said I have a fixed rate!!"...no you intialed page 4 that you had an intro rate and it would them be adjustable ...you also signed the bottom of the note....or..."do i have a pre payment penalty"...yes, you do it;s $350.00...it on page 3, the box is checked and your intials are right by it...do people ever read what they sign???
my favorite was. "I paid through your website!!! I know I did!!! I just lost the confirmation #"!! I shouldn't have late fees!!"...ok...I have a copy of your check here that you dated after your grace period that you mailed in. That is what you have late fees.....
next i get to learn about escrow/impound accounts...I can't wait..people really get heated about those...."why did my payment go up?" well, your taxes/insurance went up...we know have to collect more to pay those out....
I thik my all time favorite is directing people on the website. Me: "fill out your user name and password and hit next"...them "ok I put in my user name and password...what do I do now?" ...me: "click next"...*sigh*...but I like my job...for the most part it's fun...
