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Kevy, I am sorry to hear the story of losing your friend, and I agree that most officers are doing their best.
I've just been frustrated at trying to report these things- one time I followed the guy who ran, called it in, I had his license plate number and everything; nobody would listen to me. Another time a guy hit three cars and took off driving crazy. They didn't even want to listen to reporting a reckless driver.
This gives the impression of not caring. Maybe the 911 operators were having a rough day or something. I was just annoyed, though I would have been more annoyed if it had been my car that was hit.
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