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Originally Posted by Prudence
I used my very firm words, told them what I expected them to do, and presto chango they're overnighting it to us here gratis.
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Well played, Prudence.
We did the same with a faulty picnic table from LL Bean two days ago. Bean wanted us to pack it up and send it back. That's a packaging job for the pros, plus it would mean spending another 20 min. unscrewing legs. Yeah, not happening.
The upshot: We don't send the faulty table back. We dispose of it here, which is no problem. Bean overnights us another picnic table.
Sometimes, you just gotta
explain yourself to Customer Service. Thank you LL Bean for understanding our point of view.