|
I was at the Pharmacy today picking up prescriptions. Another man was also there and was upset, demanding to talk to the manager, arguing with the pharmacy manager, calling for the store manager, demanding names (first and last, tyvm) getting more and more irate. His friend go involved and they were both yelling. I, of course, was waiting for my refills and listening in. It seems his Doctor forgot to write the dosage instructions on the prescription and the pharmacy wouldn't fill it without them. It apparently was the same prescription he had had filled before, so he thought that was enough evidence for the pharmacy to go on for this prescription. The pharmacist explained that they could lose their license if they fill an incomplete prescription. The time was about 3:30.
What I got out of observing this whole deal is that people are more intent on "getting what they think they are supposed to have" and will go to any length to try and get it EXCEPT the obvious route to a solution which, in this case, would be to call the doctor's office and ask for a complete prescription to be faxed over.
When I left the store 15 minutes later, the man was still standing outside, this time on the phone to someone "higher up on the pharmacy food chain" still demanding he get his way.
The wasted time, energy, effort and general bad behavior just amazes me when a solution seems so obvious. It seems most people would rather stay in the problem than be a part of the solution. It's nuts!.
|