Got a swell letter from Disney. They asked so I gave my opinion of the 24hr even.
Quote:
Dear Mr. Bourner:
Thank you for your e-mail to the DISNEYLAND® Resort. We appreciate you
taking the time to share your One More Disney Day experience with us.
First and foremost, we would like to assure you that the cleanliness of
our Resort remains a priority. It is because of this that we appreciate
you taking the time to share your feedback. We have shared your concerns
with our custodial team so that they are aware of your comments.
We are also concerned with the behavior of some of our other Guests
during your visit. Unfortunately, not all Guests behave with the
consideration of others, and we apologize for any discomfort that you or
your family experienced and for any inappropriate activity observed.
Generally our Cast Members are happy to address such situations when
observed. We apologize if this was not the case. Please be assured
that we have forwarded your comments to the appropriate management so
they will be aware of your concern.
Notwithstanding these concerns, we also appreciate your complimentary
remarks about our One More Disney Day event. Resort. Letters such as
yours are appreciated as they help us measure our success in generating
happiness among our Guests. Your positive feedback reinforces our goal
to provide a quality experience for all of our Guests. We have shared
your comments with the appropriate management so that they will be aware
of your complimentary remarks.
Again, thank you for contacting us. We hope you will have the
opportunity to visit the DISNEYLAND® Resort again soon.
Sincerely,
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