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					Originally Posted by katiesue  Dear IT Department,
 Sending out an email to say that the email system isn't working doesn't really do me much good.  Nor do the 3 status updates you sent on the progress while it was out.
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 I setup an in house IM app just for this type of thing, oh and as a side effect dropped traffic on the mail servers about 20% as people started using it for quickies.
(And yes that is a fat one right over the plate for you Kevy)