They used to be a great company to work for, and to do business with. They no longer seem to care much for their employees and customers. The thing to consider with DSL (I just switched from cable to DSL in March) is that if you have to call in for any reason the calls are routed to India. I love my DSL, but it is slower than cable (except during peak usage times). So far it has gone down a whole lot less than my cable used to. It's a toss-up. If you do switch you may want to look into the Pro speed tier. It is faster than the one at $14.95, but you have to live close enough to your central office to qualify for it.
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