Yeah, upon reflection I agree, but I get where she is coming from. Her city was destroyed, and when something or someone you love is going through a crisis of this proportion, who's to say what any of us would do in her place. The appearance of neglect is there, but it is largely due to beaurocratic ****-ups and not the fault of the general public. I think when she has more time and perspective she'll amend this statement, but I certainly will cut her some slack.
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