So -- second Friday in a row I have rearranged my schedule to be home for furnace maintenance. Second week in a row I get stood up. Last week, they called me 15 minutes before my appointment to say they were too busy to keep that appointment, then hung up on me. So I called a second guy. Appointment today for 4. Hubby calls at 4:30 to see what's up. Second furnace guy forgot. And not only is he not willing to come right out, he's not willing to do it evenings or weekends and waive his surcharge. Even though it's his mistake. So in two weeks we go with furnace company #3...
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