They never called him back.
He went straight to the store after work and they said "this has never happened before." They tried to make him call Cingular himself and he said look, you gave me the wrong information, you are the ones liable. They didn't do crap for him at the store so now he's calling Sprint directly.
I'd appreciate your prayers at this point
Actually, there's no way in hell we're paying that, no matter what happens.
I'll kick some ass myself...