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Originally Posted by wendybeth
What happens if the movie gets lost in the mail, though?
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If a DVD that was to be shipped to you is lost, you report it as lost in your queue and they send you a new one. Also, I reported that Netflix did not receive one I mailed to them and they didn't end up charging me for the movie (but the movie did show up somehow a couple of weeks later).
Due to receiving late DVDs and scratched DVDs, I have been credited in two separate occasions with a month's free membership. This was after I called and complained to someone in India (Honest. I asked where I was calling and chatted with a really sweet lady about the weather in India. She was hesitant to tell me where in India though. I'm not sure why...).
I do like Netflix and have been using them for several years (actually per the recommendation of Alex in an old MP thread). However, this new wrinkle bugs. They need to give up the 'unlimited' motto or stop flagging people. They're penalizing people for liking and watching movies.
