[MickeyD]

Well, you already know this, but the reason that I bought a Dell is because of their customer service. My old HP, that I bought at Best Buy, was a nightmare to have serviced. They don't fix laptops on site, they ship them out to the manufacturer, and it takes a minimum of four weeks. Twice I didn't have my computer for eight weeks at a time because the tech guys at Best Buy screwed up.

With both my old HP and my Dell I've had problems with the AC adapter. Here's what it was like with my HP:

Take it to Best Buy. Tell them my AC adapter isn't working. Have them ship the computer and the adapter to HP. Wait 4 weeks. Go to Best Buy. Pick up my computer. Notice that it's still the same AC adapter. Realize they haven't fixed it. Have them ship it back. Wait 4 more weeks. Pick up my computer, and new AC adapter.

And with Dell:
Call customer service. Wait on hold for 5 minutes. Tell the cs rep that my AC adapter isn't working. A day and a half later, receive my new AC adapter.