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You making zero sense to me. How could any hotel or restaurant "afford" to provide less than stellar service? After all, that's their product, too. And they live and die by word of mouth no less than do cruise lines.
And yet service at restaurants and hotels differs from place to place. Yet the staffs work for tips, and the establishments have every incentive to provide good service to do good business.
You are not communicating to me ANY differences between cruise lines and other host industries vis-a-vis incentives to provide high quality service.
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