[BarTopDancer]

My luser experiences are amusing and never-ending.

For those of you who don't know, I work in the local search industry. One of the things I do is sort through the feedback for our site. It is a regular occurance for users to email us thinking they are emailing a business instead (and we have no idea how they are thinking that).

One of the biggest lusers I have ever seen sent us an email thinking we were a specific company. The email was seriously long and was reaming them for a late train, lost luggage and a bunch of other stuff. It went on to threaten legal action if they don't reimburse the ticket. Now, every email receives an automated responce thanking the user for contacing [company name], we'll look into the issue and due to the large amount of email we receive we are unable to reply.

Now for some reason people can't figure out that the words "we are unable to reply" mean "we're not going to write you back" and this person took it to a whole new level. She thought that we were the company (nowhere on our website does it say we are any company other than our own) and said if we (they) don't reply in 24 hours she was going to sue us while dropping the name of her lawyer husband. So I sent her another form email that says thank you for contacting [company], we are a local search engine and we are unable to send your request to the company, please contact them directly.

She replied again and demanded the email to the company she was trying to reach. Sorry, not happening sister. Learn to use google or get off the internet.