Speaking as someone who deals with phone service on a daily basis... When you call today make sure you let them know you WILL be going to both the CPUC and the FCC with your complaint. There was new legislation that a company MUST reveal certain names and phone numbers when asked, some sort of privacy/information act, but since I am not at work today I can't look it up. I know it applies to landline phone service, not sure about cell phones. Also you can let them know that you WILL be filing a complaint with the exectutive office (which will cause them to bring up your account and they will be able to pinpoint every call you made and who told you what).
I just switched to Cingular from AT&T with my 2 cells and added The Old People to my plan. I am hoping I still have the coverage that I had with AT&T. So far it is better, I can use my phone inside my house!! They also applied my employee discount to my bill already. Luckily I spend the majority of my time north of the Grapevine.
Good luck with everything!! I will poke around and see if I can come up with more info on the web. If you are still having trouble I will look up some of my numbers when I go back to work on Tuesday.
http://www.cpuc.ca.gov/PUBLISHED/GEN...RDER/37861.htm
This is what I was thinking of... a lot of legalize, but hopefully something that can help.