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Alex - Before the merger my experience with AT&T service (reception and customer) was amazing. Soon after the areas I used to be able to make calls in were having problems. Dropped calls were the norm rather than the exception. My home, and a mile around it which had full service now had none. I called and they said it was the towers but they wern't going to fix them and I needed to get a Cingular contract if I wanted any further action. This became a regular occurance when dealing with Cingular. Even when calling the number that was provided for AT&T customers. The towers were fixed after I filed a complaint with the BBB.
I'm not sure if you remember my issues with Cingular in the past (I think the thread is somewhere on the Pad) but I was certainly not going to sign a contract with them again, especialy after they said it was the only way to get customer service.
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