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My experience with Cingular is wonderful so far. I just started with them in December. We merged accounts with my in laws to one family plan, and they had AT&T, that had been renamed Cingular, but equipment wise was still AT&T. They did have to change out their phones do to the network switch, but they took it as an opportunity to upgrade their phones and didn't have any issues doing so.
My Cingular guy who merged everything and set us up with phones was very knowledgable and nice. We had one small glitch with caller ID that they resolved quickly once we reported it. We have had no dropped call issues.
I guess it really is about where you are and what you need.
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