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Dear Online Store,
When you say I should receive an email confirmation of my order within one hour, that email had better be there after three hours have passed. I've never ordered from you before and cannot access any record of my order, even on your website. Did I really buy anything? You're making me nervous. (And no, it didn't go into the spam folder; I checked that just in case.)
Sincerely,
Person who may not order from you ever again
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