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I was friends with a guy that worked for VW. He told us that if they don't get the perfect rating it reflects poorly on them. If they did get the perfect rating the salesman gets something like $10.00. He would sometimes give his friends' phone numbers in place of the customer's when he turned in the info to customer service. They would give a perfect rating in place of the unknowing customer. How does this help improve service? There is always a way for employees to scam the system.
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