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I'd forgotten all about those surveys on receipts. Just shows that I stopped looking at them.
We're all more likely to speak up if we have something to complain about. How often do you go to the trouble of letting a business know when their employee has done an outstanding job? I know I think about doing it and then forget. It's frustrating when you work with the public and know that the only person your boss will hear from is the one person you forgot to smile at.
And how good is the customer service I'm getting if I have to swipe my own credit card while the clerk stands there looking bored?
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