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gah- no kidding
So sorry to hear that!
Financial institutions SUCK- my bank recently decided I wanted auto-pay on my car loan- problem is I never asked for it nor approved it. So I paid my payment- and they pulled another one. I went through hell with the auto finance people before my banker at my branch simply filed a complaint and got it and all the fees reversed. Later on I got a letter from auto finance saying they would not reverse the payment- what a shame, it's already fixed you dolts!
Hugs!
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