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There are two types of scenarios that happen here at work (help desk) all the time that will eventually cause me to murder someone.
1) We'll get an e-mail that says, "Can you send someone over to my office to look at my computer, it isn't working."
No phone number, no office location, no actual description of the problem. We're just supposed to have a fleet of techs ready to be airlifted to any location at a moments notice. (Many problems can easily be resolved over the phone.) And, of course, we're just supposed to KNOW where everyone is located!
2) An underling of some blowhard calls in for their boss. Of course the underling has no idea what the problem is, doesn't know what OS the boss is running, can't access the boss's computer to check any of this, but needs everything taken care on NOW!
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