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Don't know if these will work for everyone, but 202.27.184.3 and 202.27.184.5 are DNS server addresses that at least one Earthlink customer has been given as a work around. You could give those a try while waiting for a response from customer service.
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'He who receives an idea from me, receives instruction himself without lessening mine; as he who lights his taper at mine, receives light without darkening me.'
-TJ
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