Effing Customer Feedback BS

[Cadaverous Pallor]

Also posted on FB.


The current obsession with customer feedback has officially passed the point of annoyance.

At my Ralphs, the employees, from the meat counter to the checkout, are going out of their way to chat me up. After a few friendly turns of phrase, they grin and hand me a paper with their name on it asking that I leave some positive feedback for them on the website. Great, so you're not actually nice, you just want to win the office pool or get a bonus. Thanks so much for using my time to manipulate me into liking you.

I bought my new phone at a Sprint store. The lady set up the phone without saying much to me, though we did chat generally about phones. When it was ready she said to me, "So they're going to call you to ask if you were very satisfied. When they do, I need you to give them positive feedback, so I want to make sure I get everything done on my list." She then rattled off a bullet point in a monotone, then asked, "Have I fully satisfied your questions on yadda yadda?" Then she went on to the next and the next, with the same robotic satisfaction question every time. I wanted to ask, is this a legal debriefing? Do I have to sign some documentation?

All this leads me to say - NO, I'm not satisifed. I don't want to be treated like a point to be won. They look at me and don't see a person that needs help, they see a gold star sticker.

This is everywhere now. Restaurants, clothing stores, everywhere I go. YUCK.

Hey, companies! This isn't helping. I'm about to start using my time to comment on your website how awful this is.