Shared Word Documents and "Drop Down" boxes

[BarTopDancer]

I'm hoping this is easier than an Excel question -

I have a user who is now the owner of documents created by another user. The documents are not protected and the new user can edit the documents; however, the new user cannot access the data within the "drop down boxes" that were set up by the creator. Then, on some of the documents she can access the drop down boxes but cannot make changes to the unprotected document.

Macros are enabled, permissions are correct. The only thing I haven't tried is changing ownership on the entire folder.

Any suggestions?