Why can some Disney Security people be such jerks?

DisneyFan25863 · 03-12-2007, 07:32 PM

If you've been to the park sometime in the past week, you may have noticed a bunch of high school kids running around Downtown Disney and the Disneyland Hotel with video cameras, microphones, and lights. The reason? The Student Television Network annual convention, which was held at the Disneyland Hotel this year. The convention brought 2,000 high school student broadcasters to a four day event with competitive events, workshops, film festivals, and tons of other stuff. The entire Disneyland Resort staff was incredibly nice to us, putting up with our numerous broken key cards (mine got demagnatized a good 4 times), mad scambles across the hotel to get tapes in by their deadlines, and the general headaches of having 2000 high schoolers spend the night together all in one place.

Everyone, that is, except security.

Now, I realize that security has an important job at the resort, and that they are only doing their jobs, but every single security officer I came across at Disney was extremely rude. For example, one night around 2 am I woke up and was thirsty, so I decided to go buy a water bottle from the vending machine down the hall. In my grogginess, I completly forgot to grab my lanyard that had my press credentials, conference ID, and room key on it. When I got back to my room, I realized I was locked out. I silently knocked on the door, but no one was able to hear me. Knowing there was a family next door with a baby, I decided to use the phone by the elevators not to call the room but rather the lobby and ask if they would mind sending someone up to unlock the door for me. They said it would be no problem, and that someone would be up shortly.

A few minutes later, a gruff old security officer comes down. I very politly thank him for coming so quickly (I even called him "Sir"). From the start, he is very rude to me, lecturing (very loudly, may I add) about how the curfew at the Disneyland Hotel is 11 PM (which we were never told) and how he shouldn't even be letting me into my room but rather getting my advisor and telling her I was sneaking off at night (

). I explain to him that I was just getting some water and had no intentions of sneaking off, but he just shrugs me off.

Things like this happened all week long to pretty much everyone in our group. I realize that not every security officer at Disney is like this, and most are probably very kind, but the ones we came across all seemed to be rude and condescending. I was very disappointed in the way they represented their company and the way in which they treated their paying guests.

Is Disney Security normally like this, or were we just unlucky?

03-12-2007, 07:32 PM	#1
DisneyFan25863 Arrrrrrrrrrrrrrrrrrr Join Date: Jan 2005 Location: Stevenson Ranch, CA Posts: 464	Why can some Disney Security people be such jerks? If you've been to the park sometime in the past week, you may have noticed a bunch of high school kids running around Downtown Disney and the Disneyland Hotel with video cameras, microphones, and lights. The reason? The Student Television Network annual convention, which was held at the Disneyland Hotel this year. The convention brought 2,000 high school student broadcasters to a four day event with competitive events, workshops, film festivals, and tons of other stuff. The entire Disneyland Resort staff was incredibly nice to us, putting up with our numerous broken key cards (mine got demagnatized a good 4 times), mad scambles across the hotel to get tapes in by their deadlines, and the general headaches of having 2000 high schoolers spend the night together all in one place. Everyone, that is, except security. Now, I realize that security has an important job at the resort, and that they are only doing their jobs, but every single security officer I came across at Disney was extremely rude. For example, one night around 2 am I woke up and was thirsty, so I decided to go buy a water bottle from the vending machine down the hall. In my grogginess, I completly forgot to grab my lanyard that had my press credentials, conference ID, and room key on it. When I got back to my room, I realized I was locked out. I silently knocked on the door, but no one was able to hear me. Knowing there was a family next door with a baby, I decided to use the phone by the elevators not to call the room but rather the lobby and ask if they would mind sending someone up to unlock the door for me. They said it would be no problem, and that someone would be up shortly. A few minutes later, a gruff old security officer comes down. I very politly thank him for coming so quickly (I even called him "Sir"). From the start, he is very rude to me, lecturing (very loudly, may I add) about how the curfew at the Disneyland Hotel is 11 PM (which we were never told) and how he shouldn't even be letting me into my room but rather getting my advisor and telling her I was sneaking off at night ( ). I explain to him that I was just getting some water and had no intentions of sneaking off, but he just shrugs me off. Things like this happened all week long to pretty much everyone in our group. I realize that not every security officer at Disney is like this, and most are probably very kind, but the ones we came across all seemed to be rude and condescending. I was very disappointed in the way they represented their company and the way in which they treated their paying guests. Is Disney Security normally like this, or were we just unlucky?
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