Outlook help

[Kevy Baby]

This is bugging the bejebus out of me...

I use Outlook 2003 as my work email (standalone - we don't have Exchange). I have a regular contact who has changed companies and has changed emails. However, the protocol is the same as the last email address (First Initial Last Name @...).

When I start typing her address, the OLD address pops up as one of the suggested addresses. But I cannot figure out how to get rid of that address. Her old record was deleted when she changed companies, but it keeps popping up.

I know that on that pop-up list I can hit delete and she will disappear from the suggestions, but that only works once: the next time I go to address an email, she is there again.

Any suggestions?

[Alex]

Originally Posted by Kevy Baby

I know that on that pop-up list I can hit delete and she will disappear from the suggestions, but that only works once: the next time I go to address an email, she is there again.

That has always worked for me and it has always been a permanent deletion (unless I again send an email to that address). A quick search online suggests it should be permanent for you as well.

So I've no idea.

[lashbear]

I believe Outlook is reading the mail you've recieved and suggesting that address, seeing as there exists an email from her with the old address.

If you remove the old addressed mail (archive, perhaps?) then it may stop suggesting it. I know that mine suggests contacts that aren't even IN my contacts, just cos they've sent me mail.

Just an amateur's guess... no guarantee implied

[Betty]

Oh yay! I actually know this one.

When you start typing in the address and it pops up, just hit your delete key. That will get it out of memory.

Then type in the new email address once and it should pop up from then on.

[Betty]

Well apparently I should read the entire post... that *should* work though. walks way with head hung in shame.

[SzczerbiakManiac]

I have a solution, but it's draconian. Delete the file that stores all that auto-complete information. I would say edit it, but it's not a text file, so unless you're really good at editing hex, you're SOL as far as that angle goes. The file is called "%USERNAME%.NK2" (those aren't wildcards, that is literally the name of the file) and you'll find it in:
C:\Documents and Settings\YOURUSERNAME\Application Data\Microsoft\Outlook

Close Outlook, delete (or better still, copy it somewhere else, just to be safe) the file, then re-open Outlook.

[Kevy Baby]

Originally Posted by SzczerbiakManiac

I have a solution, but it's draconian. Delete the file that stores all that auto-complete information. I would say edit it, but it's not a text file, so unless you're really good at editing hex, you're SOL as far as that angle goes. The file is called "%USERNAME%.NK2" (those aren't wildcards, that is literally the name of the file) and you'll find it in:
C:\Documents and Settings\YOURUSERNAME\Application Data\Microsoft\Outlook

Close Outlook, delete (or better still, copy it somewhere else, just to be safe) the file, then re-open Outlook.

Okay, minor problem I can't seem to get around: I use Vista and the path isn't the same.

More specifically, I use Vista and we are set up with a server. Still not using Exchange, but I tried searching by file name (as given above) and struck out. If you know the path (in Vista) where I can find the file, it would be appreciated. If not, I will find another avenue (I don't want to take up any more of your time).

[Ghoulish Delight]

Originally Posted by Kevy Baby

Okay, minor problem I can't seem to get around: I use Vista and the path isn't the same.

More specifically, I use Vista and we are set up with a server. Still not using Exchange, but I tried searching by file name (as given above) and struck out. If you know the path (in Vista) where I can find the file, it would be appreciated. If not, I will find another avenue (I don't want to take up any more of your time).

I don't have an example on hand, but some likely places to check:

c:\users\[username]\appdata\.......
c:\users\[username]\appdata\virtualstore\.......

Poke around there under anything labeled Microsoft. Make sure you have hidden files visible. When I get home I'll see if I can find more detail.

[Kevy Baby]

Originally Posted by Ghoulish Delight

I don't have an example on hand, but some likely places to check:

c:\users\[username]\appdata\.......
c:\users\[username]\appdata\virtualstore\.......

Poke around there under anything labeled Microsoft. Make sure you have hidden files visible. When I get home I'll see if I can find more detail.

DOH! Moment: unhiding hidden files helped me find the "AppData" folder, but I am still not finding the target file. I can find TWO instances of the Outlook folder (the second one appears to be the active one):
C:\Users\kevybaby\AppData\Local\Microsoft\Outlook
C:\Users\kevybaby.COMPANY\AppData\Local\Microsoft\ Outlook

The .pst files are in there, but nothing much else (besides extend.dat).

[Kevy Baby]

Is that the auto complete for JUST Outlook?