A GOOD wireless purchasing experience.

[Ghoulish Delight]

Well gosh, it turns out that the 30 day grace period is if your previous contract was already with Sprint, not if you were with another company.

But here's the thing, there's no way this was just a misunderstanding on my part, failing to make clear that I wasn't with Sprint before. The sales rep dialed Cingular customer service herself so I could retrieve my account number (nevermind that she also had to enter the account number and carrier in to transfer the phone numbers). So she knew full well that it wasn't a Sprint contract I was cancelling.

I'm betting it was HER who didn't know there was a difference. She went to her manager to ask about it, I bet she failed to make it clear to him that we weren't with Sprint. He assumed we were and told her, "Don't worry, 30 day grace period."

So they're "looking into it" at the store and I'm waiting for a return call.

So much for my first painless cell phone signup.