The Apalling Customer Service Thread

[tracilicious]

We ordered a shirt from www.threadless.com a few months ago. They have awesome shirts designed by the public and voted on to determine what gets printed and sold. There was only one shirt listed as available so we snatched it up right away. After some very slow shipping we got a package in the mail. What a bummer to discover we got the wrong shirt.

Oh well, it happens right? (Though I did wonder if they did it on purpose since there was none of that shirt left.) So, I dropped them an email and shipped the shirt back right away. They claim to pay for return shipping, so I included the shipping receipt in the package. After almost two weeks they receive the package and refund our card, without the return shipping refund, and include a $5 discount code for our inconvenience.

I replied to them saying thanks, but you forgot to refund what I paid to ship it back. They replied saying the coupon was the refund. What?! I find that ridiculous. I complained, and never heard back.

In short, awesome product, but they appear to be understaffed at best.