AT&T/Cingular - a grievance

[MouseWife]

That is a great letter, Chernbog. Keep us informed, would ya?


I have heard that Verizon has the best coverage around. I understand they are the only ones who have coverage in Yosemite. I have made calls from within buildings and people ask 'How are you calling me? Do you have Verizon??'

But, I got tired of the cost and the fact that I don't use a phone quite so much. I picked up Virgin phones for everyone and pay up as we need to. I haven't added to my phone in ages and I don't miss it.

My sister had problems though in canceling her account. We'd have coverage {insurance?} on our phones forever. Her phone was older {she didn't upgrade when I did} and it got to the point where they couldn't fix it. They suggested she get another phone. They didn't tell her that by accepting it she was also accepting a new 2-year contract. They said she knew. She signed the receipt. She said she was signing because she used her debit card to pay. Her signature was it. I asked why there weren't two signatures as normally you have to sign for your purchase and then again acknowledging that you are accepting a contract. Of course, they were right, we were wrong. They also tricked us to get us out of the office, saying they could get onto a special contract where instead of paying off her contract fee she could get the phone at a reduced price. Less time but less money and she never really used her phone much.

Anywho, they said we had to call their customer service from home. When we got home they said there was no way they could do that, no one would ever tell us that could be done.

I told them that it was alright for them to lie to us, etc. but they couldn't believe that my sister did not know she was signing a contract? But, they could lie to us.

After talking to a lot of people who were snide, rude, condescending, we got in touch with a guy who gave my sister a great deal and a way to keep her phone until her contract expires. I don't know if it all is working out, she hasn't told me.

Oh, so, anyone who has my cell phone number, it has changed. The new number is 555-555-5555.

But really, I am phone free. I carry it with no time on it. I know I can put time on it if I need it but I don't want it just for chatting. Old school? Maybe.

Good luck, Morri.