most of the time I love my new job but....

[MickeyLumbo]

Originally Posted by Moonliner

That's sounds like a TA that has already promised the discount rate to her clients and is now trying like mad to save her own rear.

^^^ i agree.

i once experienced a similar scenario. ( except it was a Guest, accusing me of "bait-n-switch" ). i took several minutes of vulgarity, but, happily stood my ground.

when threatened with being reported to Guest Relations, i helpfully suggested that would get no results... i offered the best thing to do was to report me to the Governor and Michael Eisner. The Guest promised they would do just that. being in the spirit of full service, i provided the phone numbers, snail mail and email addys for both.

it was fun when i asked, "is there anything else i may do for you tonight?"