SHUT UP and enjoy the Park

[Fab]

Originally Posted by innerSpaceman

The thing is ... the reasoning behind this is not to be rid of the admittedly absurd ton of STUPID complaints ... but to avoid trouble with lawsuits from suggestions that were so in synch with Disney's concept of good ideas that they were actually implemented.


I understand the analogy, then, to rejecting unsolicited scripts. But a simple disclaimer on the comment forms would accomplish just as much, without what I consider a guest relations nightmare of insisting a guest's verbal comment will somehow get to the right party to address or consider their concern.

The problem with a disclaimer, of course, is that it doesn't prevent lawsuits from being filed. Those suits can be gotten rid of quickly enough ... but not without paying lawyers to do it. I guess Disney feels that no written comment means less people will feel confident enough to file a suit absent the "evidence" of the "consulting" work they did for Disney when they suggested less salty popcorn.


But it's throwing out the baby with the bath water, imo. Returning mail sent to corporate headquarters if they so much as mention a Disney resort visit is disgusting. Most of the feedback may be garbage ... but to have a theme park and resort company whose policy is to refuse all written comment from paying customers seems pretty antithetical to the Disney (as in Walt) and Disney (as in land) philosopy of guest relations.

But it's not Disney as in Walt, and it hasn't been since Frank Wells died. I doubt if it ever will be again. Having seen the bs that people claim so that they can get goodies ("I got wet on Splash Mountain and it ruined my day!") I think this is a wise move.

I also think it will make the job easier for the frontline CMs that have to handle complaint after complaint from people who were told to complain by a website or two. You know?

I do know that if I get oil on my shirt like I did one time from the tram, they'll still replace my shirt; that if my dad's seatbelt comes off in the middle of Indy again, even though it clicked shut properly when closed, they'll do something about that. Manhole covers? Not so much.

YMMV, imnho only.

[Cadaverous Pallor]

Originally Posted by innerSpaceman

And yes, Alex, I pity the poor City Hall CM who's going to listen to me vent EVERY SINGLE TIME I'M AT THE PARK until this policy is reversed.

Why are you so keen to do this? You do realize that it solves nothing, feeds your anger, and puts a burden on that CM?

I guess the rationale is that it's somehow your park, your company. That you are a member of the Disney family, that you are a "guest". Right. It's their company, it's their money, it's their decision. Sure, I pitch a fit when they do things I don't like, or that I don't think are befitting the company, but we all know that this system is horribly abused by certain people. We don't have blinders on. The amount of time and money they spend on complaints is enormous. What a waste.

Originally Posted by Fab

I do know that if I get oil on my shirt like I did one time from the tram, they'll still replace my shirt; that if my dad's seatbelt comes off in the middle of Indy again, even though it clicked shut properly when closed, they'll do something about that. Manhole covers? Not so much.

Total agreement.

It's not even like the complaints affected anything...

[BarTopDancer]

How are you supposed to leave compliments? If you leave verbal there is no guarantee the CM will remember to relay it. If you mail it in, and it mentions the visit it's returned to sender.

[Isaac]

Don't worry too much.

I still have Al Lutz' email and phone #

One false move & it'll end up on MiceChat/ or MiceAge.

[Gemini Cricket]

If the CMs won't be getting compliments, they certainly won't be hearing about complaints either. I predict chaos. I predict unruly CMs who now have a blank check to Mickey thugs without fear of disciplinary repercussions.

[Ghoulish Delight]

Meh. People were overloading a system that was never designed to accomplish the goal that the guests were attempting to use it for. It's a system that was designed to get some feedback on individual job performance. That's it. The kind of feedback that I saw it used for, while may have been perfectly reasonable thoughts (I'm sure some of it had to be, right?), was nothing but off topic datapoints. So in the end all you had were managers annoyed that they were unable to sort out the feedback that would help them do their job, and guests getting increasingly frustrating at being ignored becuase they were, well, being ignored. Lose, lose.

[NickO'Time]

Originally Posted by zapppop

Maybe it's their way of going green.
Less paper= more trees

I realize this is sarcasm, but there are companies going this direction.

I'm not happy with this Go-f yourself policy either. It's another example of growing mediocrity at Disney.

[NirvanaMan]

Are you mad at Disney or at our ridiculous legal system that gives credence to absurd complaints?

[NickO'Time]

Originally Posted by NirvanaMan

Are you mad at Disney or at our ridiculous legal system that gives credence to absurd complaints?

I see where Disney is coming from on a legal level,(which the legal system is a mess) but I still feel there isn't the same level of excellence there once was at the park. Tomorrowland for starters(that's a whole other subject)

Don't get me wrong, I have a good time at the park either way and don't nitpick the park apart when I am there.

[€uroMeinke]

I presume you can still send comments in an email? Or even write a letter if you need it to be on paper.