Effing Customer Feedback BS

[Cadaverous Pallor]

Originally Posted by 3894

Was I a more effective teacher? Almost certainly not. It was a difference in personality style or academic subject or even the choice of the exact day to hand out the survey forms or how particular individuals felt about the survey process itself.

Hooray for understanding the huge weaknesses of a system that ends up benefiting you - most people don't care about all that as long as they do well. You rise above the pack as usual, Helen.

Originally Posted by katiesue

I'm fine with the here's a survey on the bottom of the receipt thing. I never do them. But I'm not ok with the please rate me highly part. I've gotten that on phone ones too. Please rate me highly. Kind of makes me want to rate them low.

Same here. I might start doing that if someone really asks for it, and simply say "they bothered me to rate them highly." That is, if I have the ability to say as much in the standard form, as you guys have pointed out.

Would be nice if people just did their jobs well and management just paid attention to how people are reacting to their employees.