What Stpid Thing Have You Done Today?

[Ghoulish Delight]

Not something stupid I did - something stupid a Time Warner Cable customer service agent did...they entered a chat with my mother.

My mother sent me the transcript. I've witnessed many an encounter between my mother and customer service over the phone. She's skilled, but she's not subtle, her most effective tactic is brute force. And while she's far more tech savvy than the average retiree, she doesn't spend a lot of time communicating via chat, so her etiquette and understanding of the medium is lacking.

What she sent is about the most unhinged I've seen her. Yikes. Within 2 exchanges she escalated to "Spare me your platitudes!" And she thinks she looks like the hero.