On the Good Ship Swanky

[Ghoulish Delight]

Originally Posted by innerSpaceman

Excuse me, but how does customers having no alternative provide any incentive to provide good service?



edited to admit: NA put it better, and she beat me to it as well.

The crusie industry is very competative and relies heavily on word of mouth. They are driven by, well, conversations like this one where people go on a cruise and come back gushing about how fantastic their experience was. As you said, the smallest inconvenience or slightest poor service is magnified by the situation, so to maintain that high level of positive review, they must be stellar at all times.