Outsourcing at the drive-thru

[Ghoulish Delight]

Hmm, I don't eat at McDonald's.

[Disneyphile]

I'm not a fan of outsourcing at all, because I know way too many people who have lost jobs due to outsourcing.

So, this makes me want to eat fast food even less, which I don't consider much of a loss.

[second class citizen]

The McDonald's down the street uses the two-window system. First Window (which is only visible by camera from where you use the speaker) takes orders and money. The Second Window puts together your meal and hands it to you.

So, let me get this straight. Their genius idea is to outsource only the first part of the First Window Operator's job...to take your order.

So now, who's going to take your money? The person at the First Window? That would now mean the company has hired TWO people (one off-site and one on) to perform what the original First Window Person did before: take orders and give change.

OR, are they going to shut down all the First Windows and now require that the Second Window Operator not only put together your order and hand it to you, but also make change? In that scenario, the company has just fired one person (First Window Operator) who performed two functions and replaced them with a one-function person while increasing the work for the Second Window Operator.

Somehow I know this will all end in tears.

[Betty]

They f you at the drive thru. That is all.

[JWBear]

Now, I want In-n-Out for lunch....

[katiesue]

This does seem like a lame idea. Certain places I do just go in to order, KFC for one as they don't put the whole menu on display at the drive through and it takes me a minute to figure out what I want since I only go there like once a year. In and out has it down pat.

Or you can be the moron ahead of me last night at KFC drive thru who spent like 10 minutes aruging with the guy about something he got last time he was there that wasn't what he thought he ordered.

[Kevy Baby]

Originally Posted by MouseWife

That is a good point, KB. I just hate the long line. But, it seems anytime we go there [In N Out] is one that long.

I have noticed that with In N Out, the older style stores with the small cooking area between the two lanes are much slower than the newer, larger stores with a single drive through. While I don't know it for a fact, I am pretty sure they can put people through faster with the larger cook areas because they have much more grill space (cooking more burgers at a time).

Besides, In N Out is just simply better than the other fast food joints, so it will of course, be more popular (and therefor, busier).

Originally Posted by JWBear

Now, I want In-n-Out for lunch....

Is that a complaint?!?

[madmonkeygirl]

My local McDonald's usually has 2 windows after you order. First window to pay for the food and someone there actually taking the orders. Second window to pick up your food. I only had 1 mishap with an order placed and given the wrong order. It's been rare when window #1 has been closed and you just pull around to window #2. So we'll see what happens.

I'm a cashier in retail and i know we have alot of returning customers who love to chat and who love to see the same face all the time. I doubt in petsales there will be self checkouts. One main thing that is always concentrated on daily is customer satisfaction especially with items wanted and needing help. If there weren't anyone at the register who would the customer ask since they usually go to the first cashier they see.

[MouseWife]

KB~ that makes sense about the bigger grills. And, I want In & Out, too.

CP~ Those above me are mostly women. You know, I get the same when we go places, too. I know what cashiers are and aren't able to do so when I see them slacking, I don't appreciate it. When I go shopping with the Hubster, I usually just let him do the transaction. That way he can chat with them if they want to. While I'm working, it is 50/50 who is the one who says something. What throws me is people reading my name tag and addressing me as if they know me. But they usually do it in a nice way, not like they are going to report me or anything. We are actually told to address the guest and ask them a few certain questions. I don't always.

MMG~Good point! I think you are safe, then. And,yep, people always ask me questions, first one they see walking in. And, I don't know how many people ask me for directions to other stores.....

[MouseWife]

mmg~ I can't forget, someone asked me where the Trophys was at. I told them, Oh, you're in the wrong shopping center and directed them elsewhere.

Actually, I've been back where I thought it was and it isn't.