How do you solve too many customer complaints? - Sprint "fires" bad customers - Page 2

Nephythys · 07-09-2007, 05:03 PM

We also "fire" bad customers in my industry- retirement plan record keeping..if a plan is too small, or too problematic or has a bunch of crazy people- they have suggested they take their business elsewhere.

blueerica · 07-09-2007, 05:05 PM

Only 1,000? They'd probably be dumping more if people like me piped up. You know, the kind that thinks Sprint sucks yet doesn't call because he/she feels it doesn't change anything. I'm just happy my contract ends in a month and a half. After being with Spring for 11 years and happy for 9.5 of them... I want them to know they can take the last year and half I've been stuck with them and Nextel and shove it.

Not that I'll tell them. I don't want any complications when I close out my contract.

blueerica · 07-09-2007, 05:06 PM

I should add that I'm glad they're dumping problem customers. Some people truly are nothing but problems. But like I said earlier - there would be more, if more people were willing to speak up about how crappy the last year or so has been since they merged.

Betty · 07-09-2007, 05:09 PM

Spring sucks!

I handle the cell phone account for our office (one of my many duties is approving bills since I have a knack for spotting errors... aka: actually read the bill and make sure we got what we're paying for) and we have both Nextel and Spring.

THey are the same company because they've merged - only their not.

Different phone numbers, account numbers, bills. Different shipping methods.

Nextel is right on top of things. I order them. They arrive. If there's ever a rare problem, it's taken care of immediately.

Sprint has problems with orders yet waits for the customer to call, wondering where their order is before they even attempt to solve the problem. From there, it involves more follow up phone calls on the customer's part because Sprint does not call back after saying they will. When the customer calls back they find that their order is now placed - but with todays date even though by this time at least a week has passed. And they've either shipped it the slowest way known where it will take 5-7 business days to receive, or they overnight it but at the customer's expense because it's their fault or something.

Yes. Personal experience. Not once. But twice just like that. Not to mention all the other lame things like sending a box of wireless cards, half set up, half not. Sending a card that was not on our account, and seems to be some "phantom" card that isn't in the system. with no record I ever called and even ordered a card. which I now have to send back and wait for a new card that I really need to check out to an employee.

Sprint is as bad as Verizon is. Since the DMV now has appointments, I think they might be easier to deal with. Give them a run for their money anyway.

Nephythys · 07-09-2007, 05:15 PM

Verizon? We love them. My son and I ordered his phone (new line on the family plan) and it had shipped in less than 2 hours. Arrived in less than 24- at our door by fed ex. Free shipping no less-

I had Cingular for ages- hated them. They screwed up my bill and account every which way they could- I was on the phone with them monthly for 6 months working it out (more than once a month, but not as many times as these people)-

Plus I get a spiffy corporate discount on Verizon- like 23%

(grrr- quick reply is broken)

Morrigoon · 07-09-2007, 05:32 PM

I've been happy with Verizon.

Cingular "we don't guarantee continuous service" / AT&T can shove it.

BarTopDancer · 07-09-2007, 05:42 PM

I've been very happy with T-Mobile. But I'll be switching to VZW after my contract is up because most of my friends are on VZW and I can get a cheaper plan thanks to their *in calling*.

Kevy Baby · 07-09-2007, 05:56 PM

One interesting thing about cell/mobile service providers: you are guaranteed that with ANY company, you will always be able to find someone who likes them and someone who doesn't. It is all about individual usage and experience. You will always find someone who says that for [insert service provider here], that their customer service sucks and someone who says their customer service is great.

Morrigoon · 07-09-2007, 05:59 PM

Yes, I daresay cell phone companies have become one of those universal conversation starters - appropriate for almost all crowds and sure to spur discussion. Like talking about one's health or the weather.

Well, except for the profanity that tends to pop up during cell discussions

Mousey Girl · 07-09-2007, 06:04 PM

I like Cingular, but that may change soon. I have to "suspend" one number (or change it and have an extra phone) and lower the monthly plan.

07-09-2007, 05:03 PM	#1
Nephythys Yeah, that's about it- Join Date: Jan 2005 Location: In a state of constant crap to get done Posts: 2,688	We also "fire" bad customers in my industry- retirement plan record keeping..if a plan is too small, or too problematic or has a bunch of crazy people- they have suggested they take their business elsewhere.
	Submit to Quotes

07-09-2007, 05:05 PM	#2
blueerica Nueve Join Date: Jan 2005 Posts: 6,497	Only 1,000? They'd probably be dumping more if people like me piped up. You know, the kind that thinks Sprint sucks yet doesn't call because he/she feels it doesn't change anything. I'm just happy my contract ends in a month and a half. After being with Spring for 11 years and happy for 9.5 of them... I want them to know they can take the last year and half I've been stuck with them and Nextel and shove it. Not that I'll tell them. I don't want any complications when I close out my contract. __________________ Tomorrow is the day for you and me
	Submit to Quotes

07-09-2007, 05:06 PM	#3
blueerica Nueve Join Date: Jan 2005 Posts: 6,497	I should add that I'm glad they're dumping problem customers. Some people truly are nothing but problems. But like I said earlier - there would be more, if more people were willing to speak up about how crappy the last year or so has been since they merged. __________________ Tomorrow is the day for you and me
	Submit to Quotes

07-09-2007, 05:09 PM	#4
Betty Kicking up my heels! Join Date: Jan 2005 Location: The Silver State Posts: 3,783	Spring sucks! I handle the cell phone account for our office (one of my many duties is approving bills since I have a knack for spotting errors... aka: actually read the bill and make sure we got what we're paying for) and we have both Nextel and Spring. THey are the same company because they've merged - only their not. Different phone numbers, account numbers, bills. Different shipping methods. Nextel is right on top of things. I order them. They arrive. If there's ever a rare problem, it's taken care of immediately. Sprint has problems with orders yet waits for the customer to call, wondering where their order is before they even attempt to solve the problem. From there, it involves more follow up phone calls on the customer's part because Sprint does not call back after saying they will. When the customer calls back they find that their order is now placed - but with todays date even though by this time at least a week has passed. And they've either shipped it the slowest way known where it will take 5-7 business days to receive, or they overnight it but at the customer's expense because it's their fault or something. Yes. Personal experience. Not once. But twice just like that. Not to mention all the other lame things like sending a box of wireless cards, half set up, half not. Sending a card that was not on our account, and seems to be some "phantom" card that isn't in the system. with no record I ever called and even ordered a card. which I now have to send back and wait for a new card that I really need to check out to an employee. Sprint is as bad as Verizon is. Since the DMV now has appointments, I think they might be easier to deal with. Give them a run for their money anyway. __________________ Nee Stell Thue
	Submit to Quotes

07-09-2007, 05:15 PM	#5
Nephythys Yeah, that's about it- Join Date: Jan 2005 Location: In a state of constant crap to get done Posts: 2,688	Verizon? We love them. My son and I ordered his phone (new line on the family plan) and it had shipped in less than 2 hours. Arrived in less than 24- at our door by fed ex. Free shipping no less- I had Cingular for ages- hated them. They screwed up my bill and account every which way they could- I was on the phone with them monthly for 6 months working it out (more than once a month, but not as many times as these people)- Plus I get a spiffy corporate discount on Verizon- like 23% (grrr- quick reply is broken)
	Submit to Quotes

07-09-2007, 05:32 PM	#6
Morrigoon I throw stones at houses Join Date: Jan 2005 Location: Location: Location Posts: 9,534	I've been happy with Verizon. Cingular "we don't guarantee continuous service" / AT&T can shove it. __________________ http://bash.org/?top "It is useless for sheep to pass a resolution in favor of vegetarianism while wolves remain of a different opinion." -- William Randolph Inge
	Submit to Quotes

07-09-2007, 05:42 PM	#7
BarTopDancer Prepping... Join Date: Jan 2005 Location: Here, there, everywhere Posts: 11,405	I've been very happy with T-Mobile. But I'll be switching to VZW after my contract is up because most of my friends are on VZW and I can get a cheaper plan thanks to their in calling. __________________ Spork is the new MacGyver Postcards From My Edge
	Submit to Quotes

07-09-2007, 05:56 PM	#8
Kevy Baby Chowder Head Join Date: Jan 2005 Location: Yes Posts: 18,500	One interesting thing about cell/mobile service providers: you are guaranteed that with ANY company, you will always be able to find someone who likes them and someone who doesn't. It is all about individual usage and experience. You will always find someone who says that for [insert service provider here], that their customer service sucks and someone who says their customer service is great. __________________ The thing about quotes on the internet is that you cannot verify their validity. - Abraham Lincoln
	Submit to Quotes

07-09-2007, 05:59 PM	#9
Morrigoon I throw stones at houses Join Date: Jan 2005 Location: Location: Location Posts: 9,534	Yes, I daresay cell phone companies have become one of those universal conversation starters - appropriate for almost all crowds and sure to spur discussion. Like talking about one's health or the weather. Well, except for the profanity that tends to pop up during cell discussions __________________ http://bash.org/?top "It is useless for sheep to pass a resolution in favor of vegetarianism while wolves remain of a different opinion." -- William Randolph Inge
	Submit to Quotes

07-09-2007, 06:04 PM	#10
Mousey Girl Just Me Join Date: Jan 2005 Location: In The Flagon With The Dragon Posts: 2,437	I like Cingular, but that may change soon. I have to "suspend" one number (or change it and have an extra phone) and lower the monthly plan.
	Submit to Quotes