How do you solve too many customer complaints? - Sprint "fires" bad customers

[Betty]

Actually - for Verizon I was speaking of their business line service which is seperate, I think, from Verizon Wireless.

[wendybeth]

Verizon landline is separate, but the business cell division is part of Verizon Wireless. If you have Verizon cell for your business and are having probs that your agent isn't handling, contact the district manager. I think Verizon cellular has a great customer service department, but I've heard the Verizon landline company can be a real PITA to deal with. Totally separate companies, though.

[Chernabog]

I've had a mostly great experience with Verizon.

I think the people in Cingular customer service need to be castrated and eaten slowly by rabid squirrels.

[Alex]

I've been with Sprint for about 4 years now and have no complaints at all. But then I am hardly a power user.

[CoasterMatt]

I had a guest ask "Can't you just tell those people to go play on the freeway? They wasted your time and mine, so I think we should be compensated"

[Mousey Girl]

I found out that I can't do anything about the cell service until after the 30th. *sigh*

[€uroMeinke]

Hmmm - $200 cancellation fee or 30 calls a month to toll free customer service while I surfing the internet...

[blueerica]

I think the biggest problem with Sprint really is in their customer service. Once you finally get to someone, you end up with five different answers. One of them, recently, almost made me sign up with a new contract all while they were saying it wouldn't extend my contract with them in any way.

I'm not saying CS is much better anywhere else, but it's become increasingly frustrating throughout the years. Of course, I've had more reasons to call in to CS lately... so maybe that's why it seems like it's only happening now.

[RStar]

I think Sprint cut off the worst complainers to make their customer saticfaction numbers look better.......

Evil, I tell you. Just Evil.

[lashbear]

Originally Posted by blueerica

I think the biggest problem with Sprint really is in their customer service. Once you finally get to someone, you end up with five different answers. One of them, recently, almost made me sign up with a new contract all while they were saying it wouldn't extend my contract with them in any way.

Originally Posted by blueerica

I'm not saying CS is much better anywhere else, but it's become increasingly frustrating throughout the years. Of course, I've had more reasons to call in to CS lately... so maybe that's why it seems like it's only happening now.

"Hello, Ms Blueerica? My name's Clarice from Sprint Customer Service. I've been reading your posts on the Lounge Of Tomorrow, and I thought I'd just give you a call to let you know that Sprint may not be the right service provider for some customers. If you ever wish to cancel and try another provider, our cancellation line (no waiting) is ***-*** "