I despise end users - Page 3

SzczerbiakManiac · 06-06-2006, 04:18 PM

Speaking of lusers, I have to share. This just happened to me. I got an e-mail from an incoming student who said,

Quote:

they notified me that my email account was not activated and that I should contact someone to have that solved so they could contact me about my classes. Is there anything I need to do activate my account?

Now the thing is, this was sent from her student e-mail account! If the account was inactive, how could she possibly send e-mail from it?

I can just imagine her having the following conversation:

Luser: Hi. I'm locked out of my apartment. Can you send someone up to let me in?
Landlord: Sure. Are you calling from a neighbor's apartment?
Luser: No. I'm calling from inside my apartment.

wendybeth · 06-06-2006, 04:20 PM

Lol, SM! Have you heard the "BlondeStar" faux-ad? It's along a similar vein....

alphabassettgrrl · 06-06-2006, 04:42 PM

Stupid never fails to amaze and occasionally amuse me.

I'm sorry your end users have no idea what they want. I know most people have *no* idea what their modification entails. No idea what other things need to be changed in order to accomodate them.

tracilicious · 06-06-2006, 04:49 PM

Quote:

Originally Posted by scaeagles

Something tells me that wouldn't really help me relax much.

You're most likely quite right. I'm sure you'd feel more invigorated than relaxed.

Kevy Baby · 06-06-2006, 07:54 PM

I work in the printing business.

On a typical color print job, the client will often come in to do a press check. This is where they can make adjustments to the color to get precisely what they want. They sign off on what they finally decide upon.

What is a very common occurance is that the client will make one adjustment, then another, then another and finally end up back where they started.

They will see several different variations but eventually sign off on the equivalent of what was originally shown them.

scaeagles · 06-06-2006, 08:10 PM

KB, I completely understand.

I always preserve what I orginally did for them and often times it comes back to exactly what I gave them the first time around.

BarTopDancer · 06-06-2006, 09:48 PM

Quote:

Originally Posted by wendybeth

Lol, SM! Have you heard the "BlondeStar" faux-ad? It's along a similar vein....

BlondStar

BarTopDancer · 06-06-2006, 10:02 PM

My luser experiences are amusing and never-ending.

For those of you who don't know, I work in the local search industry. One of the things I do is sort through the feedback for our site. It is a regular occurance for users to email us thinking they are emailing a business instead (and we have no idea how they are thinking that).

One of the biggest lusers I have ever seen sent us an email thinking we were a specific company. The email was seriously long and was reaming them for a late train, lost luggage and a bunch of other stuff. It went on to threaten legal action if they don't reimburse the ticket. Now, every email receives an automated responce thanking the user for contacing [company name], we'll look into the issue and due to the large amount of email we receive we are unable to reply.

Now for some reason people can't figure out that the words "we are unable to reply" mean "we're not going to write you back" and this person took it to a whole new level. She thought that we were the company (nowhere on our website does it say we are any company other than our own) and said if we (they) don't reply in 24 hours she was going to sue us while dropping the name of her lawyer husband. So I sent her another form email that says thank you for contacting [company], we are a local search engine and we are unable to send your request to the company, please contact them directly.

She replied again and demanded the email to the company she was trying to reach. Sorry, not happening sister. Learn to use google or get off the internet.

SzczerbiakManiac · 06-08-2006, 01:36 PM

Quote:

Originally Posted by wendybeth

Lol, SM! Have you heard the "BlondeStar" faux-ad?

I have—it's brilliant!

scaeagles · 06-08-2006, 03:03 PM

Another thing killing me recently about "lusers" is their inability to determine if what is on the reports I furnish to them is calculating accurately because they can't remember what he calculations are supposed to be, or can't do simple math, and then claim it doesn't work.

A certain government billing form has a somewhat complex fee structure based on a few variables that alter the algorythms. There are about 15 different ways a certain fee can be calculated because of this. They are too friggin' stupid to figure out that it is working correctly on an individual basis because they are to friggin' lazy to research data as loaded on the contracts.

So I recently had to go through around 4000 contracts to find examples of each way the fee could be calculated and prove to them that each way possible was working correctly. Upon receiving my analysis, all I get is an "Oh, yeah. I guess it does work."

AAAAAAAAAAAAAUUUUUUUUUUUUUGGGGGGGGGGGGGGHHHHHHHHHH HHH!!!!!!!!

06-06-2006, 04:20 PM	#22
wendybeth Nevermind Join Date: Jan 2005 Posts: 7,847	Lol, SM! Have you heard the "BlondeStar" faux-ad? It's along a similar vein.... __________________
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06-06-2006, 04:42 PM	#23
alphabassettgrrl Senior Member Join Date: Jan 2005 Posts: 4,978	Stupid never fails to amaze and occasionally amuse me. I'm sorry your end users have no idea what they want. I know most people have no idea what their modification entails. No idea what other things need to be changed in order to accomodate them. __________________ Why cycling? Anything [sport] that had to do with a ball, I wasn't very good at. -Lance Armstrong
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06-06-2006, 07:54 PM	#25
Kevy Baby Chowder Head Join Date: Jan 2005 Location: Yes Posts: 18,500	I work in the printing business. On a typical color print job, the client will often come in to do a press check. This is where they can make adjustments to the color to get precisely what they want. They sign off on what they finally decide upon. What is a very common occurance is that the client will make one adjustment, then another, then another and finally end up back where they started. They will see several different variations but eventually sign off on the equivalent of what was originally shown them. __________________ The thing about quotes on the internet is that you cannot verify their validity. - Abraham Lincoln
	Submit to Quotes

06-06-2006, 08:10 PM	#26
scaeagles I LIKE! Join Date: Jan 2005 Posts: 7,819	KB, I completely understand. I always preserve what I orginally did for them and often times it comes back to exactly what I gave them the first time around.
	Submit to Quotes

06-06-2006, 10:02 PM	#28
BarTopDancer Prepping... Join Date: Jan 2005 Location: Here, there, everywhere Posts: 11,405	My luser experiences are amusing and never-ending. For those of you who don't know, I work in the local search industry. One of the things I do is sort through the feedback for our site. It is a regular occurance for users to email us thinking they are emailing a business instead (and we have no idea how they are thinking that). One of the biggest lusers I have ever seen sent us an email thinking we were a specific company. The email was seriously long and was reaming them for a late train, lost luggage and a bunch of other stuff. It went on to threaten legal action if they don't reimburse the ticket. Now, every email receives an automated responce thanking the user for contacing [company name], we'll look into the issue and due to the large amount of email we receive we are unable to reply. Now for some reason people can't figure out that the words "we are unable to reply" mean "we're not going to write you back" and this person took it to a whole new level. She thought that we were the company (nowhere on our website does it say we are any company other than our own) and said if we (they) don't reply in 24 hours she was going to sue us while dropping the name of her lawyer husband. So I sent her another form email that says thank you for contacting [company], we are a local search engine and we are unable to send your request to the company, please contact them directly. She replied again and demanded the email to the company she was trying to reach. Sorry, not happening sister. Learn to use google or get off the internet. __________________ Spork is the new MacGyver Postcards From My Edge
	Submit to Quotes

06-08-2006, 03:03 PM	#30
scaeagles I LIKE! Join Date: Jan 2005 Posts: 7,819	Another thing killing me recently about "lusers" is their inability to determine if what is on the reports I furnish to them is calculating accurately because they can't remember what he calculations are supposed to be, or can't do simple math, and then claim it doesn't work. A certain government billing form has a somewhat complex fee structure based on a few variables that alter the algorythms. There are about 15 different ways a certain fee can be calculated because of this. They are too friggin' stupid to figure out that it is working correctly on an individual basis because they are to friggin' lazy to research data as loaded on the contracts. So I recently had to go through around 4000 contracts to find examples of each way the fee could be calculated and prove to them that each way possible was working correctly. Upon receiving my analysis, all I get is an "Oh, yeah. I guess it does work." AAAAAAAAAAAAAUUUUUUUUUUUUUGGGGGGGGGGGGGGHHHHHHHHHH HHH!!!!!!!!
	Submit to Quotes