Resume help

[Morrigoon]

So in light of the madness going on in the mortgage market right now, and its effect on the real estate market, my company seems to be tightening its belt again. Today they dropped one of the two women in accounting. And since this market is hardly the time to find oneself selling property full time, I thought it might be wise to cover my butt and put some feelers out.

I'm thinking of going for this coaching job (http://www.buffiniandcompany.com/Providence/jobs.aspx), and I need to figure out how to best position my resume for it. Obviously adding in my current position is going to be the critical factor, because it best relates to the one I'd be going for. Anyway, maybe you guys can help me clean it up a bit?
******

Experience:

RE/MAX REAL ESTATE SERVICES – Career Development Consultant (06/05 - present); Realtor (7/06 - present)
Making outbound recruiting calls to successful agents, arranging recruiting interviews between agents and Director of Career Development.
Representing clients in the buying and selling of residential real estate
Redesigning and ordering printed recruitment materials
Developing rapport with prospective agents through patient, persistent communication.
Maintaining recruiting/retention report
Producing company newsletter

SIGNATURE RESOURCES (John Hancock Financial Network) – Marketing Representative (7/04-05/05) ; Marketing Intern (3/04-7/04)
Marketing financial services to the general public through warm and cold calling, and other activities, such as trade shows; gathering and following up on leads
Determining clients’ financial needs
Selling clients appropriate financial products, according to their needs
Life Insurance
Long-term Care
Annuities

MORGAN STANLEY – Internship (5/03-8/03)
Worked in Santa Monica branch under Fethke-Cunningham Advisory Group
Made 50-200 daily cold calls to potential clients
Analyzed and gave a presentation on a new Morgan Stanley investment product

NATIONAL AIRLINES – Crew Scheduler (9/01-11/02)
Making critical decisions with many variables quickly
Monitoring crew legalities as day progresses (mandatory rest time, duty time and “block” time) – Ensuring compliance with Federal Aviation Regulations (FARs) for Part 121 (commercial) operations
Responsible for handling crew issues during “irregular operations”, ensuring maximum possible adherence to original flight schedule, and minimizing impact on customers – including complete re-routing or last-minute replacement of entire crews when necessary. Doing what it takes to make flights run on time.
Responsible for maintaining crew member schedules (routine shift changes, pay issues, etc.)
Working independently with minimal supervision, as well as working with others as a team

LEGEND AIRLINES – Ticketing/Gate Agent ; Lead Agent ; Ground Security Coordinator (6/00-1/01)
Responsible for timely departures and providing superior customer service in high-stress environment
Rebooking, travel vouchers, and other ticketing issues
Ground Security Coordinator – monitoring and dealing with security issues at terminal
Assisted opening of new LaGuardia route by doing temporary duty in LGA to train local agents

DISNEYLAND – Food Ops (2/98-10/99) Entertainment (10/99-12/99) Attractions (5/03-12/03)
Guest Service – interaction with guests, character hosting
Ride operation – managing guest flow with attention to safety issues
Trainer – responsible for training and supervising new food ops cast members

Education:

UNIVERSITY OF SOUTHERN CALIFORNIA – BA Economics
ODE – Economics Honor Society
Trojan Marching Band – Mellophone
Investment clubs: Tycoons International and Trojan Investing Society

Special Qualifications:

CA Real Estate License with 1 year sales experience
Television Production: Several courses in TV production, editing and direction. Segment produced for student-run cable show, “Contra Costa Today”
Microsoft Office: Word, Excel, Powerpoint, FrontPage, Access
Life/Health Insurance license (expired), including designations for annuities and CA partnership for Long Term Care
Part 121 Licensed Aircraft Dispatcher
Aviation software programs: SABRE, Bornemann Crew Trac and Flite Trac
Member of Orange County Mensa

[Morrigoon]

Advice? Rewrites? A way to better tailor my description to the desired position?

[scaeagles]

How many pages is your resume above when formatted in word? We've recently hired several people and my boss doesn't even look at resumes that are longer than two pages.

Based on that, perhaps you could pare it down a bit? It looks pretty lengthy when trying to picture it formatted.

[Morrigoon]

It is a bit longish... I know 1 pagers are no longer the rule, but you're right, it could be pared down. I could probably redescribe some of the airline jobs to make them more relevant to the desired job... for example, wipe out some of the airline-specific language on the crew scheduler thing and focus on the fact that I alone was responsible for keeping 17 aircraft fully and legally staffed during my shift

[wendybeth]

Pare down some of the wordage, and just use your cover letter to explain/expand upon the skills you have that you feel make you an ideal candidate for this job. Cover letters are often underestimated- some people feel they are unnecessary, but many employers look to these when they are undecided or uninspired by applicants. I think you'd be great at this job, btw.

[RStar]

First of all, I agree with the others. Too long, too much info. Do you really think you need to explain that Guest Service is interaction with guests?

If you do some research on the subject, you can find interesting ideas like:

Research shows that only one interview is granted for every 200 resumes received by the average employer. Research also tells us that your resume will be quickly scanned, rather than read. Ten to 20 seconds is all the time you have to persuade a prospective employer to read further. What this means is that the decision to interview a candidate is usually based on an overall first impression of the resume, a quick screening that so impresses the reader and convinces them of the candidate's qualifications that an interview results. As a result, the top half of the first page of your resume will either make you or break you. By the time they have read the first few lines, you have either caught their interest, or your resume has failed. That is why we say that your resume is an ad. You hope it will have the same result as a well-written ad: to get the reader to respond.
Gleaned from here (http://www.rockportinstitute.com/resumes.html)
Good luck to you!

[Morrigoon]

Okay, so good news.... what I posted above was the "Monster" version of my resume, which was vastly out of date (and to which I somewhat slapdashedly (?..!) added the current info to).

I just found the version of my resume used when I landed my current job, which thankfully is a single page

(personal/contact info)
blah blah blah
phone numbers blah blah blah

Experience:

SIGNATURE RESOURCES (John Hancock Financial Network) – Marketing Representative (7/04-present) ; Marketing Intern (3/04-7/04)
• Marketing financial services to the general public through warm and cold calling, and other activities, such as trade shows; gathering and following up on leads
• Determining clients’ financial needs
• Selling clients appropriate financial products, according to their needs
• Life Insurance
• Long-term Care
• Annuities

MORGAN STANLEY – Internship (5/03-8/03)
• Worked in Santa Monica branch under Fethke-Cunningham Advisory Group
• Made 50-200 daily cold calls to potential clients
• Analyzed and gave a presentation on a new Morgan Stanley investment product

NATIONAL AIRLINES – Crew Scheduler (9/01-11/02)
• Making critical decisions with many variables quickly
• Monitoring crew legalities as day progresses (mandatory rest time, duty time and “block” time) – Ensuring compliance with Federal Aviation Regulations (FARs) for Part 121 (commercial) operations
• Responsible for handling crew issues during “irregular operations”, ensuring maximum possible adherence to original flight schedule, and minimizing impact on customers – including complete re-routing or last-minute replacement of entire crews when necessary. Doing what it takes to make flights run on time.
• Responsible for maintaining crew member schedules (routine shift changes, pay issues, etc.)
• Working independently with minimal supervision, as well as working with others as a team

LEGEND AIRLINES – Ticketing/Gate Agent ; Lead Agent ; Ground Security Coordinator (6/00-1/01)
• Responsible for timely departures and providing superior customer service in high-stress environment
• Rebooking, travel vouchers, and other ticketing issues
• Ground Security Coordinator – monitoring and dealing with security issues at terminal
• Assisted opening of new LaGuardia route by doing temporary duty in LGA to train local agents

DISNEYLAND – Food Ops (2/98-10/99) Entertainment (10/99-12/99) Attractions (5/03-12/03)
• Guest Service – interaction with guests, character hosting
• Ride operation – managing guest flow with attention to safety issues
• Trainer – responsible for training and supervising new food ops cast members

Education:

UNIVERSITY OF SOUTHERN CALIFORNIA – Graduated August 2004 with BA in Economics
• ODE – Economics Honor Society
• Trojan Marching Band – Mellophone
• Investment clubs: Tycoons International and Trojan Investing Society

Special Qualifications:

• Life/Health Insurance license, including designations for annuities and CA partnership for Long Term Care
• Currently studying for Series 7 securities license
• Part 121 Licensed Aircraft Dispatcher
• Aviation software programs: SABRE, Bornemann Crew Trac and Flite Trac
• Television Production: Several courses in TV production, editing and direction. Segment produced for student-run cable show, “Contra Costa Today”
• Microsoft Office: Word, Excel, Powerpoint, FrontPage, Access

[Morrigoon]

So, obviously, I have to update some end dates and add in the RE/MAX stuff...

edit: sweet... I just went searching to confirm the number of aircraft I watched over at National, and it was *19*, actually :) Definitely gotta squeeze that in somewhere

[blueerica]

I'm no expert, and I've been working on my own resume in light of this... but from what I've been told, unless you're fresh out of college, the ideal resume is results-driven, not role and task driven, or at least keep tasks down to a minimum and only keep it if it directly relates to the position you're going for. Unfortunately, I'm not in contact with any of my stuff (in UT right now), but if I come across it again, I can post it.