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At most hotels, bedding requests are generally just that, a request, they cannot be guaranteed. There are a few chains like Marriott, Hilton, Hyatt and Starwood (Sheraton, Westin, W) that will now guarantee the room type.
Disney's standard room is always one with two beds. You have to pay more to guarantee a king bedded room. It was probably a mistake by reservations originally and then compounded by the poor choice of words at the front desk. |
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The bed choice was a big factor in the reservation process. |
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Even breeders who choose not to breed are a family.
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This reminds me of the old joke about the gay Polack who reserved two queens for his trip and was sad when he got to his hotel room because all he found were a couple of empty beds.
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A tumbleweed flips through town. All is quiet except a chorus of crickets. :D |
There really isn't much to say about it. The CM's choice in words borders on appalling, but I do agree that they probably have more rooms that are 2Q than are 1K, and that's what was meant. It's awful that such a confusion over reservations would have happened in the first place, let alone any other insults, intentional or not.
I think that it doesn't matter what gender and how many. Family is family, and should you be coupled, kids or not, it's a family by choice. So... yeah... Perhaps a well thought-out letter might do well. Clearly, what they wanted was a special time together, and a 50% comp doesn't make that happen. They probably could have gotten a lot more favor with even less of a discount on the rooms, but with perks along the lines of what Euro was mentioning, such as flowers, breakfast in bed, champagne... or something else. |
In the past, when iSm & I stayed at the DLH, there were a few times when we had to clarify that we needed a 'king' cause the room was already gonna be occupied by two 'queens'.
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