This is a Family Hotel.....

Not Afraid · 06-12-2007, 08:12 PM

So, a friend of mine went to stay at the Grand Cal over the weekend. It was a celebratory event for him and his partner for the anniversary. The reservation was for a room with one king bed with a Downtown Disney view. He arrived at the hotel and discovered his room had 2 queens. He went to the front desk to see if he could get this changed.

He explained to the CM that it was their anniversary they were celebrating. The CM did a double take at the 2 men standing there. He then checked and said that there no Kings available. My friend said that that was what he had reserved and surely there must be something they could do. The CM replied. "well, this is a FAMILY hotel and most people want 2 queen beds". My friend replied "are you saying that because we don't fit your demographic we're not welcome in your hotel?"

Not the smartest thing for a CM to say and he certainly said it to the wrong person. My friend got 1/2 of his room comped, but I doubt he'll ever go back there.

06-12-2007, 08:12 PM	#1
Not Afraid HI! Join Date: Jan 2005 Posts: 17,108	This is a Family Hotel..... So, a friend of mine went to stay at the Grand Cal over the weekend. It was a celebratory event for him and his partner for the anniversary. The reservation was for a room with one king bed with a Downtown Disney view. He arrived at the hotel and discovered his room had 2 queens. He went to the front desk to see if he could get this changed. He explained to the CM that it was their anniversary they were celebrating. The CM did a double take at the 2 men standing there. He then checked and said that there no Kings available. My friend said that that was what he had reserved and surely there must be something they could do. The CM replied. "well, this is a FAMILY hotel and most people want 2 queen beds". My friend replied "are you saying that because we don't fit your demographic we're not welcome in your hotel?" Not the smartest thing for a CM to say and he certainly said it to the wrong person. My friend got 1/2 of his room comped, but I doubt he'll ever go back there.
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