Is "Mac" an Eliza program?

Morri: I almost lost a mouthful at that. But actually it could be.... When I worked for an ISP, we had a livechat client that suggested responses based on the customers question and all we had to do was click "Send" if we wanted to - otherwise we could write our own responses.

Sounds like someone was clicking send a little too often without reading the conversation....

Gary and I laughed because we have done the round and round before. I swear they get you more confused than when you started. I usually let him handle those, he's more concise and isn't easily frustrated with stupid people!

Only if someone decided to write the canned responses as if they were coming from a non-native English speaker.

Even when you do get some answer at the end of all that, do you really trust the information?

Not 100%, but at least the answer I think I finally got actually makes sense, so I'll stick with it.

In the end, it doesn't really matter. I'm not a new customer, I was just looking at what they are offering the new customers so I can use it as a point of reference when I call to renegotiate our service.

One thought: you may not be able to get the "deals" by threatening to cancel service, but may have to actually go through the motions of canceling service. I can't remember what service it was (though I think it was the LA Times), they wouldn't give me the offer I I wanted, so I said let's cancel. They went through all the motions and cancelled and then transferred me to someone else to confirm the cancellation. It was with this person that I finally got the deal I wanted.

Who (with the possible exception of a sex club... Or maybe Kevy) would want to buy this?

Even more disturbing? "Customers Who Viewed This Item Also Viewed" this, and this :eek:

Someone in Passion's marketing organization earned their paycheck this week.