Another Work Question using YOU as a customer panel
 

As a banking customer, how strongly would you react if, rather than charging a flat fee for Online Bill Pay, you were instead charged the cost of the stamp IF (and only IF) the payment had to go out in the mail (most Online Bill Payments are fulfilled electronically but a not-insignificant percentage of the time your bank has to print and mail a paper check).

My current Online Bill Pay service is free.
But if I was charged for it and they wanted to do the stamp charge instead, I'd be okay. My bills are few. It would actually be less than what some banks charge for the service.

I agree with GC. Mine is also free but I think only one of the checks I send goes out as a paper check, HOA dues, and I'd have no problem if the cost was the stamp cost. I'd still use it as it's still easier for me that writing and posting an actual check.

What they said

What he said

This.

I'm about to run out of paper checks and when I do I'll switch my rent over to electronic pay. As it is the only checks I write are for rent. I'd rather pay for the stamp versus paying for another book of checks and buying stamps and mailing the check myself.

If it's just the cost of the stamp, that would be fine, though I would be suspicious that this was a foot in the door to get people use to paying a "transaction fee" leading to the slippery slope of bank making money by sending paper checks as a "service" discouraging them from pushing the use of electronic transactions which would not get the additional service fee.

I agree with Ghoulish Delight, but disagree with DreadPirateRoberts

My payment area shows me what businesses I set up require paper checks.

There's always the option to pay the company directly. Though the one company that requires a physical check also charges $2.50 to pay it through their website.